This article explains how your team can log in to the ScanMyLead app and install the app on their smartphones.
REQUIREMENTS
Before you start, you need:
- an event with ScanMyLead enabled
- a role in the app, such as exhibitor, customer manager, or administrator
- a personal code and access to the registered email address
OPEN THE APP
The app runs in the browser and is accessible via a link. As an organiser, open the app in the AirLST Suite under ScanMyLead > Dashboard by selecting Open app. You can share the link with your team. If you have entered your own domain under Settings > Domain, the app is also accessible via this domain.
STEP-BY-STEP INSTRUCTIONS
- Open the link to the app on your smartphone, tablet, or computer.
- Enter your Personal code.
- Tap Send login code.
- Open the email containing the login code and enter the code in the app.
After logging in, the app opens with the areas that your role is allowed to see. If you have several roles, such as administrator and event staff, the app first asks What would you like to work with?. You can switch roles at any time via the menu by selecting Switch role.
| Note: The personal code is the guest's code from your guest list. For location scanners, you may also be able to log in using a PIN; see the article on location scanning. |
INSTALL THE APP
You can add ScanMyLead to your home screen like a regular app. It then starts without a browser bar. To do this, tap Install app on the login page or in the account menu.
On iPhone
The app displays brief instructions. Proceed as follows:
- Tap the Share button in your browser.
- If necessary, scroll down and select Add to Home Screen.
- If necessary, adjust the name and tap Add in the top-right corner.
On Android devices
- In the Install app window, tap Install app.
- Confirm your browser's prompt.
Afterwards, you will find ScanMyLead on your home screen and can open the app by tapping the icon.
| Tip: You can set the name and icon of the installed app under ScanMyLead > Settings > Appearance. Set up both before your team installs the app, because apps that have already been installed will only adopt a new name after being reinstalled. |
ACCOUNT AND LOGGING OUT
Tap your name in the top-right corner to open the menu. Under Account, you can see your active role, the event, and the app version. Select Log out to end the session.
IF THE CAMERA DOES NOT START
The app needs access to the camera. Allow access when your browser asks for it. If the camera image remains stuck, open the menu in the top-right corner of the camera image on the scan screen.
- Restart camera: Releases the camera and starts it again. If necessary, the browser will ask for access again.
- Reload app: Helps if the camera gets stuck. Any unsaved entries on this screen will be lost.
DO YOU HAVE QUESTIONS?
If you have any questions, our Customer Service Team will be happy to help.