In this article, we present all the options available to you under the Messages -> Emails menu item.
As soon as you hover over Emails with your mouse, a pop-up window opens with the following options:
- Email Templates
- Email Senders
- Email Statistics
- Sent Emails
- Opt-In History
We begin with the first item, namely Email Templates. For a deep dive into using the email editor, please refer to the article "Email Editor".
Email Templates
When you click on this item, you first get an overview of all existing email templates.
To create a new template, please click on the + Add New Template button at the bottom. If you want to duplicate an existing template, please click on the icon to the right of the downward arrow. Both functions are highlighted in red in the screenshot below.
Under Email Templates you have the option to assign a status to templates that automatically triggers an email. This is especially useful for guest confirmations. Once a guest's status changes - for example, from invited to confirmed - a confirmation email is automatically sent.
Automated emails are identified by color-marked flags, highlighted in red in the following screenshot.
To edit a template, please click on the edit icon in the white bar of the respective email template.
The following view will now open:
Here, you can not only view your email template but also make content settings. The following contents can be adjusted:
- Template Name
- Automated Status Email
- Sender Name
- Sender Email Address
- Reply-to Email Address
- BCC Email Address(es)
- Subject
- Message Preview
Under System Attachments, you can attach your already created tickets or a calendar entry to the email. Of course, there is also the option to attach other file formats to your email. To do this, click on "Add New File" under the "Other Attachments" section.
To edit the text/content of a template, please click on the edit icon, which is highlighted in red in the following screenshot.
Email Templates in Multiple Languages
If you have configured multiple languages in your event during creation, you can switch between the languages using the selection field (highlighted in red).
In the English version view, you can use the field Transfer Content to import the content, including placeholders, etc., from the German version.
The following pop-up window will open. Here, simply select the source and target, and the copy process will begin. After that, the content from the German version will also be in the English version.
Now, the texts just need to be translated.
Email Statistics
Under the section Email Statistics you will find an overview of all relevant data related to your emails.
The top four fields provide you with a percentage overview of the most important information about your already sent emails. The following information is displayed:
- Delivered Messages → Message successfully received by the recipient
- Delivered (Unread) → Message received but not read
- Opened Messages → Message was opened by the recipient
- Clicked Messages → A link in the message was clicked
- Undeliverable Messages → Message could not be delivered
Directly below the first five fields, on the left side, you will find an additional, this time graphical, overview. This provides an overview of your sent emails from the last seven days and includes the following information:
- Rejected (Bounced)
- Delivered
- Rejected
- Opened
- Clicked
You can review your latest messages right next to it.
The bottom-most field provides a summary of your created email templates.
This allows you to determine which of your email templates are best received or, if necessary, to identify the cause of undeliverable emails.
Note: The "Processed" column counts all emails "handled" by the system.
Sent Emails
The list of sent emails displays all emails you have sent via the AirLST Suite as part of your event. You will receive standard information on the following points:
- From (Which email address was used as the sender address?)
- To (Which email address was the email sent to?)
- Subject (What was the subject of the respective email?)
This list can be expanded or reduced as needed based on your created fields (more on this under "List Preferences").
Simply click on the button Fields & Columns and select or deselect the desired fields. You can freely arrange the listing order via drag-and-drop.
After clicking on Fields & Columns the following page opens:
You can get an alphabetical sorting by clicking on one of the red-marked arrows.
Working with Table Templates
Additionally, you have the option to filter your list.
Simply enter your filter criteria in the filter fields, and all corresponding entries will be displayed. In the example below, filtering was applied to "Registration Confirmation", so only emails with the subject "Registration Confirmation" are listed.
If you find certain views particularly helpful and use them frequently, you can save them for quicker access.
Once you have configured your list view via "Fields & Columns," you can save it using the button List Preferences and Save Table View. Now you can name the saved view and add a short description.
Please note that filters and sorting cannot currently be saved as default settings.