This article explains how to request products, plans, and quotas via the shopping cart without obligation, and how to track the status of your requests or withdraw a request.
HOW THE REQUEST WORKS
Add products available for purchase to the shopping cart in the Marketplace. When you submit your selection, our team will prepare a quote for the entire selection. Existing bookings are taken into account.
Submitting a request does not incur any costs, and nothing is activated. We only activate the products for you once you accept the quote.
ADD A PRODUCT TO THE SHOPPING CART
- Open the desired product in the Marketplace, for example via Learn more.
- Click Add to cart, Request, or Request quote.
- In the dialog, select the details, such as the plan and licensing model.
- If you select Per event, select the event for which the license should apply under Event.
- Click Add to cart.
| Licensing model | What you select | Term |
|---|---|---|
| Per event | Plan and the relevant event | 9 months from activation |
| Per year | Only the plan; the license applies across the organisation | 12 months from activation |
SUBMIT A REQUEST
- Click Shopping cart in the top bar.
- Review your selection. Click Edit to adjust an item, Remove to delete it, or Add products to add more.
- Click Continue to request.
- If needed, enter your desired start date or questions about the quote under Message to us (optional), for example.
- Click Submit request without obligation.
After submitting, you will see the confirmation. The "Company Owner" will be informed about the request via a notification (bell). The notification is for information only; approval by the Company Owner is not required.
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Note: Your shopping cart is personal and remains saved even if you close the browser. Your colleagues will only see the submitted request. |
TRACK REQUESTS
You can find your submitted requests in the Marketplace in the top bar under My requests. The number next to it shows how many requests are still open.
The overview shows the request number, requested items, who submitted the request, the date, and the status for each request. Click Details to open a request.
| Role | Visible requests |
|---|---|
| Company Owner | All requests from the organisation |
| Other users | Only their own requests |
REQUEST STATUSES
Each item in a request has its own status. The request itself shows the overall status.
| Status | Meaning |
|---|---|
| Requested | We have received the request |
| In progress | Our team is preparing your quote |
| Quote received | The quote has been sent to you |
| Quote accepted | You have accepted the quote |
| Activated | The product has been activated for you |
| Withdrawn | The request has been withdrawn |
When you receive a quote, you will also be notified via the bell.
WITHDRAW A REQUEST
- Open My requests.
- Click Details for the relevant request.
- Click Withdraw request.
The person who submitted the request and the Company Owner can withdraw it as long as the quote has not yet been accepted. The request remains in the overview with the status “Withdrawn”.
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Important: You can no longer withdraw the request after accepting the quote. In this case, contact your AirLST contact person for changes. |
DO YOU HAVE ANY QUESTIONS?
Our Customer Service Team is available to answer your questions.