This article explains how to set up your check-in devices before admission begins so that check-in works reliably even with a weak internet connection.
SYNC GUEST LIST
Under Settings > Data synchronisation, you can see when events and guest lists were last updated. If the app shows Up to date, the guest list is ready for check-in.
If the guest list is several days old or has not yet been synchronised, the app recommends synchronisation. Tap Synchronise now so that late registrations can also be scanned.
SELECT DATA SOURCE FOR CHECK-IN
Under Settings > Check-in > Data source for check-in, you can specify where the app obtains guest data during check-in.
| Option | Behaviour | Suitable for |
|---|---|---|
| Local | The synchronised guest list is used without an online query. | Weak or no internet connection |
| Online preferred (default) | Guests are retrieved live. If the connection is slow or unavailable, the app uses the local list. | Most events |
| Online only | Guests are always retrieved live; the list is not stored on the device. | High data protection requirements with a stable connection |
| Important: With Online only, the guest list is hidden, Check-in only mode is always active and notifications about accompanying persons are not available. Check-in is not possible without an internet connection. |
With Local and Online preferred, the app saves check-ins on the device when there is no connection and transmits them as soon as a connection is available again.
NAME THE DEVICE
Under Settings > This device, assign a device name and a location, e.g. “Device 1” and “Entrance A”.
TRANSFER SETTINGS TO OTHER DEVICES
Set up one device completely and then transfer the settings to all other devices using a check-in profile or QR code (see “Transfer check-in profiles and settings using a QR code”).
CHECKLIST BEFORE ADMISSION BEGINS
- Correct event selected and guest list synchronised
- Data source selected to match the internet connection on site
- Device name and location assigned on every device
- Settings identical on all devices, e.g. via a check-in profile
- Camera access granted and test scan completed
- Printer connected and test print completed (if used)
- Devices charged and protected with a PIN if necessary
DO YOU HAVE QUESTIONS?
Our Customer Service Team is available to assist you with any questions.