In this article, you will learn how to quickly resolve the most common problems when checking in with the AirLST Check-In App.
SCANNING PROBLEMS
| Problem |
Solution |
| The camera does not start |
Allow the app to access the camera in your device settings. |
| “Guest not found!” |
Check whether the correct event is selected and synchronise the guest list. If the guest belongs to another event, use “Scan multiple guest lists”. |
| “Already checked in!” |
The guest has already checked in.
If the guest should be able to check in again, enable Multiple check-ins. |
| “Check-in not permitted!” |
The guest does not meet the filters under Filter guests during check-in. Check the filters or the active check-in profile. |
| The QR code is not recognised properly |
Turn on the torch and hold the device steady at a slight distance from the code. |
SYNCHRONISATION PROBLEMS
| Problem |
Solution |
| “Synchronisation pending” |
The check-ins are stored on the device. Establish an internet connection and they will be transferred automatically. |
| New registrations are missing |
Under Settings > Data synchronisation, tap Synchronise now. |
| The app is slow when the network is weak |
Set the Data source for check-in to Local. |
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Important: Do not switch off a device or log out until there are no more synchronisations pending. Otherwise, check-ins will be lost.
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DISPLAY AND SETTINGS PROBLEMS
| Problem |
Solution |
| The guest list is not visible |
Check-in-only mode is active or the data source is set to Online only. |
| Settings cannot be changed |
The settings are defined by a check-in access. Changes are made in the AirLST Suite. |
| The settings require a PIN |
Protect settings with PIN is active. Enter the four-digit PIN. |
| “Disconnect from profile?” appears when making a change |
The settings come from a check-in profile. After disconnecting, the device will no longer receive profile updates. |
LOGIN AND PRINTING PROBLEMS
| Problem |
Solution |
| “This check-in access has expired” |
Ask the event organisers to provide you with a new QR code. |
| The access is already logged in on the maximum number of devices |
Log out of another device first. |
| Nothing is printed |
Check the status of the print job and the connection to the printer under Print logs. |