Email Delivery Status

You can add the field Status of the Last Message to the overview of your guest list to quickly get an overview of the status of your sent emails.

Additionally, you have the option in the guest detail view under the menu item “Overview” to display the last sent message, as well as under “Messages” all sent emails and their current status (opened, clicked, delivered, failed, etc.).

After clicking on the corresponding email, a preview of the sent email opens with all available status messages or activities.

This preview opens in a new tab within the list of sent emails.

MESSAGES
LIST OF SENT EMAILS (DELIVERY STATUS OF ALL EMAILS)

The list of sent emails includes all sent emails and their current status. You can sort and filter there to display the status of all sent emails, e.g., for a specific guest. For this, you also need the column Status of the Last Message in this list.

Simply click on the record to open a preview of the sent email.

MESSAGES
UNDELIVERABLE EMAILS AND ERROR MESSAGES

If there were problems sending the email, various error messages are displayed describing the issue. Below is an overview of the most common error messages, their explanations, and general tips.

ERROR CODE 550 - PERMANENT FAILURE

The message could not be delivered because the recipient server permanently rejected the reception. This may be due to the email address being blocked or classified as spam.

Possible solutions:

• Check the recipient address for typos.
• Ask the recipient if your address is blocked.
• Adjust the content of your email to appear less like spam (e.g., avoid overly promotional phrases).

ERROR CODE 554 - TRANSACTION FAILED

The message could not be delivered for general reasons. This is often due to spam filters or recipient policies.

Possible solutions:

• Ensure your subject line and email content are clear and relevant.
• Avoid content typically caught by spam filters (e.g., misleading links or risky attachments).
• Ask your recipients if your emails might be landing in their spam folder.

ERROR CODE 421 - SERVICE NOT AVAILABLE

The recipient server was temporarily unavailable or overloaded at the time of sending.

Possible solutions:

• Try resending the email after some time.
• If the problem occurs repeatedly, contact the recipient to check if there are ongoing technical issues.

ERROR CODE 451 - REQUESTED ACTION DELAYED

Delivery was delayed due to temporary problems with the recipient server.

Possible solutions:

• Wait and resend the email later.
• Check if there are network or server issues on the recipient's side.

ERROR CODE 452 - INSUFFICIENT SYSTEM STORAGE

The recipient server could not process the email because there was not enough storage space available.

Possible solutions:

• Reduce the size of the email, especially if you are sending large attachments.
• Contact the recipient to find out when more storage space might be available.
   

GENERAL TIPS

• Regularly validate the email addresses on your recipient lists to ensure no invalid or outdated addresses are used.

• Use clear and precise language in your emails and avoid any elements commonly found in spam emails. Terms like "free," "win," "credit," or "today only" can be flagged as spam. Be restrained with exclamation marks and capital letters.

• Always use the opt-out link in your invitations to ensure your emails are not caught by spam filters.

• Balanced text-to-image ratio. Emails consisting almost entirely of images are often considered spam. Make sure the text portion is significant.

• If you are still unsure, you can use tools like “Mail Tester” to check the likelihood that your email will be marked as spam.