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Setting Up Checkout - Step-by-Step Guide

Updated

This guide will walk you through the complete setup of the new ticket and checkout system.

PREREQUISITES

Before you start, you will need:

  • An active AirLST event
  • Your company information (company name, address, VAT ID number)
  • The role of "Company Owner" or "Admin"
  • A PayPal, Stripe, or Mollie account (for paid tickets)
  • Your legal documents (terms and conditions, privacy policy, and if applicable, cancellation policy)

STEP 1
ENTER INVOICE DETAILS

  1. Navigate to Payments → Invoice Details & Taxes
  2. Fill in the company information:
    • Company name
    • Street and house number
    • Postal code, city, country
    • VAT ID number (optional)
  3. Set the default tax rate (e.g., 19%)
  4. Click Save

STEP 2
LEGAL & POLICIES

  1. Navigate to Payments → Legal & Policies
  2. Enter the URLs for:
    • Terms of use / Terms and Conditions
    • Privacy policy
    • Cancellation policy (optional)
  3. Click Save
These links will be shown to your guests during checkout.

STEP 3
CONNECT PAYMENT PROVIDER

→ Only required for paid tickets.
NOTE Complete Step 1 (Invoice Details) and Step 2 (Legal & Policies) before connecting the payment provider.
  1. Navigate to Payments → Payment Providers
  2. Click Connect Mollie
  3. Log in to Mollie and authorize AirLST
  4. A green checkmark will appear after successful connection

STEP 4
CREATE GUEST GROUPS (OPTIONAL)

→ Skip this step if all guests should see the same tickets.
  1. Navigate to Tickets & Add-ons → Guest Groups
  2. Click Create Guest Group
  3. Enter a name (e.g., "VIP", "Press", "Early Bird")
  4. Optional: Add a description
  5. Click Save
  6. Repeat for additional groups

STEP 5
CREATE TICKETS

  1. Navigate to Tickets & Add-ons → Ticket Categories
  2. Click Add New Ticket Category
  3. Fill in the ticket details:
    • Name (e.g., "Standard Ticket", "VIP Ticket")
    • Description (optional)
    • Price (€0 for free tickets)
    • VAT (default tax rate will be applied)
    • Available quantity (quota)
    • Guest group (optional – leave as default for guests without a guest group)
  4. Click Save
  5. Repeat for additional ticket categories
TIP Create a free test ticket first to test the flow.

STEP 6
CREATE ADD-ONS (OPTIONAL)

  1. Navigate to Tickets & Add-ons → Add-ons
  2. Click Create Add-on Group
    • Name (e.g., "Catering", "Workshops", "Extras")
    • Save
  3. Open the group and click Create Add-on
  4. Fill in the details:
    • Name (e.g., "Goodie Bag", "Parking")
    • Description
    • Availability type (quantity-based)
    • Sales period (optional)
  5. Open the add-on and go to the Availability tab
  6. Click Add Availability
    • Guest group (or "Standard" for all)
    • Quantity
    • Price
    • VAT
  7. Click Save

STEP 7
ADD CHECKOUT PANEL TO LANDING PAGE

  1. Navigate to the landing page
  2. Remove the existing registration form (if any)
  3. Click the + to add a new module
  4. Select "Registration Form for Bookings"
  5. Configure the form fields as needed
  6. Save
IMPORTANT The new checkout form currently does not support:
  • RSVP query (accept/decline) before the form
  • Updating registration after submission
  • Different registration statuses
  • Hiding form fields
  • Availability display in dropdowns

STEP 8
TESTING

Before going live:

  1. Open the landing page as a guest or in incognito mode
  2. Select a ticket
  3. Add an add-on (if available)
  4. Complete the entire checkout process
  5. Check the confirmation email
  6. Check the PDF invoice
  7. Verify the entry under Bookings & Invoices
TIP Test the entire flow first with a free ticket (€0). 
For a full payment test, you can create a ticket with a minimal amount (e.g., €1), book it yourself, and then refund via Mollie.

CHECKLIST BEFORE GOING LIVE

  • Invoice details complete
  • Legal URLs entered
  • Payment provider connected (for paid tickets)
  • Guest groups created (if needed)
  • Tickets created with correct prices
  • Add-ons created (if needed)
  • Checkout panel on landing page
  • Test booking successfully completed
  • Confirmation email received
  • PDF invoice correct

REFUNDS

→ Note: An automatic refund function in AirLST is expected by Q2 2027.

Currently, guests cannot initiate refunds themselves. For cancellation requests, guests must contact you directly as the organizer.

How to process a refund

  1. Initiate refund, e.g., via Mollie
    • Log in to the Mollie dashboard: my.mollie.com
    • Navigate to Transactions → Payments
    • Find the relevant payment
    • Click Refund and enter the amount
    • Confirm the refund

→ Mollie help article: How do I refund a payment?

  1. Change guest status in AirLST
  • Open the guest list in your event
  • Find the relevant guest
  • Change the status to "Cancelled"
  • The guest will automatically receive a cancellation confirmation via email

FREQUENTLY ASKED QUESTIONS

Can I change tickets afterwards?

Yes, price and availability can be adjusted at any time. Tickets already booked remain unchanged.

What happens in case of a cancellation?

Refunds are handled manually via the Mollie dashboard. Afterwards, set the guest status in AirLST to "Cancelled". An automatic solution is expected by Q2 2027.

How do I assign guests to a guest group?

When importing guests, you can use a column named "Guest Group". Alternatively, assign manually in the guest list.

Can I offer different prices for different guest groups?

Yes – create separate tickets or add-on availabilities per guest group.

SUPPORT

If you have any questions, our support team is happy to assist you: Submit a request

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