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Setting Up Checkout - Step-by-Step Guide

Updated

This guide will walk you through the complete setup of the new ticket and checkout system.

PREREQUISITES

Before you start, you will need:

  • An active AirLST event
  • Your company information (company name, address, VAT ID number)
  • The role "Company Owner" or "Admin"
  • A Mollie account (for paid tickets) – Create now: https://www.mollie.com/de
  • Your legal documents (Terms & Conditions, Privacy Policy, and if applicable, Cancellation Policy)

STEP 1
CONNECT PAYMENT PROVIDER

→ Only required for paid tickets

  1. Navigate to Payments → Payment Providers
  2. Click on Connect Mollie
  3. Log in to Mollie and authorize AirLST
  4. After successful connection, a green checkmark will appear

STEP 2
ENTER INVOICE DETAILS

  1. Navigate to Payments → Invoice Settings & Taxes
  2. Fill in the Company Information: 
    1. Company name 
    2. Street and house number 
    3. Postal code, city, country 
    4. VAT ID number (optional)
  3. Set the default tax rate (e.g., 19%)
  4. Click Save

STEP 3
LEGAL & POLICIES

  1. Navigate to Payments → Legal & Policies
  2. Enter the URLs for: 
    1. Terms of Use / Terms & Conditions 
    2. Privacy Policy 
    3. Cancellation Policy (optional)
  3. Click Save

These links will be shown to your guests during checkout.

STEP 4
CREATE GUEST GROUPS (OPTIONAL)

→ Skip this step if all guests should see the same tickets.

  1. Navigate to Tickets & Add-ons → Guest Groups
  2. Click on Create Guest Group
  3. Enter a name (e.g., "VIP", "Press", "Early Bird")
  4. Optional: Add a description
  5. Click Save
  6. Repeat for additional groups

STEP 5
CREATE TICKETS

  1. Navigate to Tickets & Add-ons → Ticket Categories
  2. Click on Add New Ticket Category
  3. Fill in the ticket details: 
    1. Name (e.g., "Standard Ticket", "VIP Ticket") 
    2. Description (optional) 
    3. Price (€0 for free tickets) 
    4. VAT (default tax rate will be applied) 
    5. Available quantity (quota) 
    6. Guest group (optional – leave as default for all other guests without a guest group)
  4. Click Save
  5. Repeat for additional ticket categories

Tip: First create a free test ticket to test the flow.

STEP 6
CREATE ADD-ONS (OPTIONAL)

  1. Navigate to Tickets & Add-ons → Add-ons
  2. Click on Create Add-on Group 
    1. Name (e.g., "Catering", "Workshops", "Extras") 
    2. Save
  3. Open the group and click on Create Add-on
  4. Fill in the details: 
    1. Name (e.g., "Goodie Bag", "Parking") 
    2. Description 
    3. Availability type (quantity-based) 
    4. Sales period (optional)
  5. Open the add-on and switch to the Availability tab
  6. Click Add Availability 
    1. Guest group (or "Standard" for all) 
    2. Quantity 
    3. Price 
    4. VAT
  7. Click Save

STEP 7
ADD CHECKOUT PANEL TO LANDING PAGE

  1. Navigate to Landing Page
  2. Remove the existing registration form (if any)
  3. Click on Add Panel
  4. Select "Registration Form for Bookings"
  5. Configure the form fields as needed
  6. Save and publish the landing page

Important: The new checkout form currently does not support: 

  • RSVP query (accept/decline) before the form 
  • Updating registration after submission 
  • Different registration statuses 
  • Hiding form fields 
  • Availability display in dropdowns

STEP 8
TESTING

Before going live:

  1. Open the landing page in incognito mode 
  2. Select a ticket 
  3. Add an add-on (if available) 
  4. Complete the entire checkout 
  5. Check the confirmation email 
  6. Check the PDF invoice 
  7. Verify the entry under Bookings & Invoices

Tip for payment tests: First test the entire flow with a free ticket (€0). For a full payment test, create a ticket with a minimal amount (e.g., €1), book it yourself, and then refund via Mollie.

CHECKLIST BEFORE GOING LIVE

  • Mollie connected (for paid tickets) 
  • Invoice details complete 
  • Legal URLs entered 
  • Guest groups created (if needed) 
  • Tickets created with correct prices 
  • Add-ons created (if needed) 
  • Checkout panel on landing page 
  • Test booking completed successfully 
  • Confirmation email received 
  • PDF invoice correct

REFUNDS

→ Note: An automatic refund feature in AirLST is expected by Q2 2026.

Currently, guests cannot initiate refunds themselves. For cancellation requests, guests must contact you directly as the organizer.

How to process a refund

  1. Initiate refund in Mollie

    1. Log in to the Mollie dashboard: https://my.mollie.com/
    2. Navigate to Transactions → Payments
    3. Find the relevant payment
    4. Click Refund and enter the amount
    5. Confirm the refund

    → Mollie help article: How do I refund a payment? https://help.mollie.com/hc/en-us/articles/115000014489-How-do-I-refund-a-payment 

     

  2. Change guest status in AirLST
    1. Open the guest list in your event
    2. Find the relevant guest
    3. Change the status to "Cancelled"
    4. The guest will automatically receive a cancellation confirmation email

FREQUENTLY ASKED QUESTIONS

Can I change tickets afterwards? 

Yes, price and availability can be adjusted at any time. Tickets already booked remain unchanged.

What happens in case of cancellation? 

Refunds are handled manually via the Mollie dashboard. Afterwards, set the guest status in AirLST to "Cancelled". An automatic solution is expected by Q2 2026.

How do I assign guests to a guest group? 

When importing guests, you can use a "Guest Group" column. Alternatively, assign manually in the guest list.

Can I offer different prices for different guest groups? 

Yes – create separate tickets or add-on availabilities per guest group.

SUPPORT

If you have any questions, our support team is happy to assist you: 

https://help.airlst.app/hc/de/requests/new 

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