In this article, you will learn what information you can find under My Products and how to change your plan or launch products from there.
OPEN MY PRODUCTS
- Click Marketplace in the top right.
- Select My Products in the left column.
Alternatively, under Discover, click My Products next to Your purchased plans.
YOUR PLAN AND YOUR QUOTAS
At the very top, you can see Your plan and its term, for example, “Annual term”. Below that, you will find:
- your guest quota with a usage indicator, for example, “661 guests left out of 10,000”
- the number of app users
- your SMS credit
- other purchased plans, for example, your Event App with its scope and term
Click Request quota to increase the respective quota.
For details, see the article Marketplace: View and expand quotas.
CHANGE YOUR PLAN
- Click Change plan next to Your plan.
- Select the desired plan and license model.
- For Per Event, also select the event.
- Click Add to cart and submit the request via the shopping cart.
PRODUCTS YOU CAN USE OR HIDE
Under Products you can use, you can see all products included in your plan, purchased, or in the trial phase. Each card shows the status, for example, Included or Active.
| Element on the card | Function |
|---|---|
| Start now | Opens the product directly |
| Learn more | Opens the detail view |
| Show in menu | Shows or hides the product's menu item for the organisation |
| Under Settings | You can find the product in the settings instead of the main menu |
TERMS AND RENEWAL
For products with a term, you can see the end date, for example, “until 14 July 2027”.
Shortly before the end, the card displays “Ends in X days” and the Renew action.
Ten days before a licence expires, Company Owners receive a notification via the bell icon and by email.
DO YOU HAVE ANY QUESTIONS?
If you have any questions, our Customer Service Team will be happy to help.