This article explains how to check guests in and out in the AirLST Check-In App using a QR code, a swipe gesture, or the guest details view.
CHECKING GUESTS IN VIA QR CODE
Tap Scanner at the bottom and point the camera at the guest’s QR code. At the top of the camera view, you can see whether the scan is currently for check-in or check-out.
| Option | Effect |
|---|---|
| Automatic check-in active | Guests are checked in immediately after scanning. |
| Automatic check-in inactive | The guest profile opens after scanning, and you confirm the check-in. |
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Flashlight (icon at the bottom right of the camera view) |
Illuminates the QR code, for example in poor lighting |
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Note: The app requires access to the camera for the scanner. If you denied access, allow it in your device settings. |
MESSAGES WHEN SCANNING
| Message | Meaning |
|---|---|
| Guest not found! | The code does not belong to any guest at the event. |
| Already checked in! | The guest is already checked in. The app displays the check-in time. |
| Check-in not allowed! | The guest does not meet the filters under “Filter guests at check-in”. |
| Payment pending | The guest has not paid yet. Tap Check in anyway to check them in nonetheless. |
| Incorrect code type scanned | The scanned code is not a valid QR code. |
CHECKING GUESTS IN FROM THE GUEST LIST
- Swipe a guest to the right in the guest list to check them in.
- Swipe a guest to the left to check them out. The app asks for confirmation first.
- Alternatively, open the guest profile and tap Check ‹Name› in.
A guest who has already been checked in can only be checked in again if Multiple check-in is enabled.
CHECKING ACCOMPANYING PERSONS IN
If a primary guest has accompanying persons who have not yet been checked in, the app opens the Check in group view after check-in. When you scan an accompanying person, the app offers to display all guests in this booking.
- Under Accompanying persons, select the people or tap Check all in.
- If necessary, add more people via Add accompanying person. Once the limit is reached, the app displays “Maximum number of ‹number› accompanying persons reached”.
- Tap Done.
| Note: You can control whether the view appears automatically via Notifications about accompanying persons (see “Notes, updates, and accompanying persons at check-in”). |
CHECKING GUESTS OUT
In the settings under Check-in, enable the Scan to check out option. The scanner then displays Scan for check-out. With Automatic check-out, guests are checked out immediately after scanning. Each check-out is saved in the guest’s check-in history.
RECENT SCANS AND SYNCHRONIZATION
Under Recent scans, you can see the scans made on this device, along with the date and time. Tapping an entry opens the guest profile.
| Status | Meaning |
|---|---|
| Checked in / Checked out | The scan was transferred successfully. |
| Synchronization pending | The scan has not yet been transferred, for example because there is no internet connection. |
| Failed | An error occurred during the transfer. |
| Note: You can also see how many synchronizations are still pending at the top of the guest list. |
DO YOU HAVE QUESTIONS?
If you have any questions, our Customer Service Team will be happy to help.