This article explains how to display guest information during check-in, update guest data directly, and manage group check-in for accompanying guests.
CHECK-IN/CHECK-OUT NOTES
With notes, your admissions team immediately sees important information during check-in, such as a VIP designation or a seat number.
- Under Settings > Notifications, enable the Check-in/check-out notes option.
- Tap Note fields.
- Enable the fields you want to display and tap Done.
| Note: A field is displayed only if a value is stored in the guest record. |
CHECK-IN/CHECK-OUT UPDATES
Use updates to add or correct guest data directly during check-in or check-out. To do this, enable Check-in/check-out updates and select the method.
| Method | How it works |
|---|---|
| Via text field | Under Update fields, select the fields. During check-in, a form opens where you enter the values. |
| Via scanner | During check-in, scan a special QR code containing the field and value. The app transfers the values to the guest record. |
A QR code for Via scanner contains one or more field key-value pairs separated by semicolons, for example, vip=true;area=Lounge. The fields must exist in the event.
| Tip: Via scanner is suitable, for example, for distributed wristbands or cards. After scanning the guest, scan the code of the distributed item, and the association is saved automatically. |
NOTIFICATIONS FOR ACCOMPANYING GUESTS
When this option is active, the app displays the Check in group view after the check-in of a primary guest, showing the accompanying guests who have not yet checked in.
| Setting | Behaviour |
|---|---|
| Active | Group check-in appears after the check-in of a primary guest. |
| Inactive | No group check-in. The next guest can be scanned immediately. |
Deactivate the option when visitor numbers are high and each person scans their own QR code. Accompanying guests remain assigned to the primary guest and can be checked in at any time via the guest list.
| Note: This option is not available with the Online only data source. |
DO YOU HAVE QUESTIONS?
If you have any questions, our Customer Service Team is available to assist you.