This article explains how to use the device monitor to keep track of the status of all check-in devices for your event in real time.
REQUIREMENTS
Before you start, you need:
- An event in the AirLST Suite
- At least one check-in device that has already loaded the guest data for the event
WHAT IS THE DEVICE MONITOR?
The device monitor displays all active check-in devices for an event. This allows you to immediately see which devices are offline, have synchronization issues, or have a low battery level.
A device appears in the device monitor as soon as it has loaded the guest data for the first time. It then reports its status every 60 seconds. The overview is updated every 30 seconds.
OPENING THE DEVICE MONITOR
- Open the event in the AirLST Suite.
- In the Guests section of the left sidebar, click Device monitor.
UNDERSTANDING DEVICE STATUS
| Status | Last signal | Meaning |
|---|---|---|
| Online (green) | less than 2 minutes ago | Device is sending signals regularly. |
| Warning (yellow) | 2 to 5 minutes ago | Connection unstable or signal delayed |
| Offline (red) | more than 5 minutes ago | Device unreachable or app closed |
Offline devices are listed at the top, followed by the remaining devices sorted by their last signal.
THE OVERVIEW IN DETAIL
At the top, tiles summarise the key figures: total devices, online, warning, offline, and devices with a low battery (below 20%).
| Column | Description |
|---|---|
| Status | Coloured dot with status text |
| Device | Device name, device ID, app version, and connection type |
| User | Logged-in user |
| Check-in profile | Active profile or “Not configured” |
| Location | Location from the device settings |
| Last heartbeat | Time of the last signal |
| Last sync | Time of the last synchronization of the guest data |
| Battery | Battery level as a percentage |
| Unsynced check-ins | Check-ins stored locally that have not yet been transmitted |
| Important: Pay attention to the “Unsynced check-ins” column. Do not switch off a device until all check-ins have been transmitted. |
| Note: The last reported status remains visible after the event. Devices are not automatically removed from the list. |
DO YOU HAVE ANY QUESTIONS?
If you have any questions, our Customer Service Team will be happy to help.