This article explains how to check guests in and out in the AirLST Check-In App using a swipe gesture, the guest detail view, or a QR code, and how to check the synchronisation status.
QUICK CHECK-IN USING A SWIPE GESTURE
- Swipe a guest to the right in the guest list to check them in.
- Swipe a checked-in guest to the left to check them out. The app asks “Check guest out?” first. The check-out is saved in the check-in history.
| Tip: After each check-in, a notification with the option “Undo” appears briefly. |
Alternatively, open the guest and tap “Check-In” in the guest detail view.
CHECKING GUESTS IN USING A QR CODE
The app requires access to your device’s camera to use the scanner. If you denied access, allow it in your device settings.
Use “Flashlight” to illuminate the QR code, for example on printed tickets or in poor lighting.
MESSAGES WHEN SCANNING
| Message | Meaning |
|---|---|
| Guest not found! | The scanned code does not belong to any guest at this event. |
| Already checked in! | The guest has already been checked in. The app displays the check-in time. |
| Check-in not allowed! | The guest does not meet the check-in filters. |
| Payment pending | The guest has not paid yet. Tap “Check in anyway” to check them in regardless. |
CHECKING COMPANIONS IN
If a guest has companions who have not yet been checked in, the app asks whether you also want to check them in. When you scan a companion, the app offers to display all guests associated with this booking.
- In the “Companions” view, select the people you want to check in, or tap “Check all in”.
- If necessary, add more companions via “Add companion”.
- Tap “Done”.
| Note: “Add companion” is only available if companions are allowed for the event and the maximum number has not yet been reached. |
RECENT SCANS AND SYNCHRONISATION
Under “Recent scans”, you can see the scans made by this device, along with the date and time. Tapping an entry opens the guest.
| Status | Meaning |
|---|---|
| Checked in (green) | The check-in was synchronised successfully. |
| Checked out | The check-out was synchronised successfully. |
| Synchronisation pending (yellow) | The scan has not yet been transmitted, for example because there is no Internet connection. |
| Failed (red) | An error occurred during transmission. |
| Note: You can also see how many synchronisations are still pending at the top of the guest list. |
DO YOU HAVE ANY QUESTIONS?
If you have any questions, our Customer Service Team will be happy to help.